Terms & Conditions
All clients are required to read our terms in full and agree before commencing any work.
Please note the following terms and conditions are current as of 24/02/2024. All prices include GST. Our pricing and offerings are reviewed annually each year and any changes in prices and offerings take effect from the following month.
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Project Scope
Milli Kay Designs provides this quotation based on our best understanding of the website scope and requirements discussed during the course of our conversations and meetings to date. If there are any inaccuracies, please notify Milli Kay Designs so that we can make the necessary adjustments. Once this quotation is approved, if there are any changes or alterations beyond the scope as outlined in this proposal, additional costs may be incurred.
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Project Timings
This quotation is valid for 60 days and is based on the proposed project commencing within 60 days of this agreement being signed. Milli Kay Designs reserves the right to re-quote if the project is yet to commence within 60 days of this agreement being signed. Milli Kay Designs will work to the proposed timings outlined in this proposal. However, if the project becomes dormant or is delayed beyond Milli Kay Designs' control (such as supplying content, providing feedback, etc) the proposed timings will be adjusted accordingly and Milli Kay Designs reserves the right to re-quote the project if needed.
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Website Package Process
Milli Kay Designs follows a specific process for Website Packages. More detailed information can be provided by contacting us.
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Website Design & Development
Milli Kay Designs is responsible for the design and development of the website defined by the scope outlined in this quotation. Unless specifically outlined in this proposal, Milli Kay Designs does not produce wireframes or visual mockups as part of our standard website process. If the client requests Milli Kay Designs to produce wireframes or visual mockups, additional costs may be incurred. The website will be designed and developed on a live staging website environment and will be presented to the client via a secure website link for review, feedback and/or approval.
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Website Intellectual Property
Upon receipt of final payment, the website’s structure, design and content (images and text) are owned by and are the intellectual property of the client. Any royalty-free images purchased during the project may be used by the client, but the intellectual property of these remains with the photographer and image library from where it was purchased.
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Website Content
Milli Kay Designs requires final client-approved website content prior to commencing the website design & development. Website content includes such things as logos (branding), website copy (text), images (photos), videos and any SEO meta data. Unless specifically stated in the website quotation, Milli Kay Designs websites do not include any copywriting, SEO Research & Optimisation or Video production. If you require any assistance with any of the above items please speak to Milli Kay Designs so that we can provide you with an additional quotation & advice.
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Website Content Copyright
When providing website content (such as photos, videos, or music) clients are required to ensure they have the appropriate copyright approval for the use of the material. Milli Kay Designs suggests always purchasing royalty-free media to ensure you are rightfully licensed to use it on your website to avoid any legal ramifications.
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Website Content Definitions
Milli Kay Designs defines (1) a website page as being a website page containing up to a maximum of 400 words and 5 images.
Milli Kay Designs defines (1) blog/projects page as being a website page feeding in blog articles/projects. Milli Kay Designs is responsible for the blog/project page template design and population of 1 standard blog article or project.
Milli Kay Designs defines (1) a gallery page as a page displaying images in a thumbnail or slide gallery containing 10-15 images.
If any website page content or characteristics exceed these definitions, Milli Kay Designs reserves the right to provide an additional quotation & advice.
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Website Revisions
Included in your website package there is 1 x round of website changes and 1 x final round of minor text amends. This ensures the process is as smooth as possible from both ends and allows your site to go live sooner. If there are any changes to this process beyond our control (such as additional rounds of revisions or additional meetings) additional costs may be incurred.
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Supplying of Website Copy
When supplying the final client-approved website copy, please ensure each website page is separated in either a separate Word document page or file. No handwritten or scanned copies that require Milli Kay Designs to re-type the copy will be accepted. If you require any assistance with copywriting please speak to Milli Kay Designs and we can provide you with an additional quotation & advice. Supplying of incorrect or non-final copy that require additional changes made to the website may result in additional costs.
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Supplying of Branding
Please provide Milli Kay Designs with final client-approved branding along with final colours, fonts and any other visual references that will aid in the website design process. Accepted formats are AI, EPS and PDF. Supplying incorrect or non-final files that require additional changes made to the website may result in additional costs.
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Supplying of Images or Photography
When supplying images/photography please be sure to provide high-resolution images in JPEG, TIFF or PSD format. When purchasing stock images/photography please purchase and download the highest resolution available. If you require any assistance acquiring stock images/photography or arranging new photographs, please speak to Milli Kay Designs and we can provide you with an additional quotation & advice.
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Supplying of Videos
Milli Kay Designs requires videos to be filmed and uploaded in high resolution (HD) to a video content library of your choice such as Youtube or Vimeo. Please provide Milli Kay Designs with the video URL’s to allow us to embed videos so they can be displayed inside the website. Milli Kay Designs does not host any videos on our website servers. If you require any assistance with videography please speak to Milli Kay Designs and we can provide you with an additional quotation & advice
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Browser Testing
Milli Kay Designs optimises every website for optimal user experience appropriate to the capabilities of browsers or devices. Since all browsers and devices have different capabilities, performance and screen sizes, this may mean the website will appear slightly different due to the capabilities of each browser or device. Milli Kay Designs test websites in current versions of the major desktop browsers including those made by Apple (Safari), Google (Chrome), Microsoft (Internet Explorer), and Mozilla Firefox. We do not test non-current, out of date or abandoned website browsers. If required, please speak to Milli Kay Designs and we can provide you with an additional quotation & advice.
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Mobile Devices
Milli Kay Designs test websites on popular small-screen devices such as iOS: Safari and Android 4.1: Google Chrome, Firefox. We do not test on Blackberry, Opera Mobile, or other mobile browsers. If required, please speak to KC Web Design and we can provide you with an additional quotation & advice.
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Damage or Loss
Milli Kay Designs is not liable for any damage or loss caused to a website once it has been handed over to the client. We encourage our clients to be careful when editing / deleting pages or content as information can be easily lost. Milli Kay Designs is also not liable for any content that is on your website.
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Milli Kay Designs Link
Milli Kay Designs websites proudly feature a small Milli Kay Designs link at the bottom of the footer. This is our way of showing the world how proud we are to have built the website.
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3rd Party Platforms/Plugins
Milli Kay Designs use 3rd party platforms/plugins to extend the functionality of websites (such as PayPal, Canva, Vistaprint, and Facebook). Milli Kay Designs neither owns nor controls any 3rd party platforms/plugins and is not responsible for any disruption, loss of data or inconvenience caused.
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Custom Development
Milli Kay Designs guarantees Custom Development work upon launch. Milli Kay Designs cannot guarantee or be held responsible if any Custom Development work that breaks or stops working as a result of software updates to Browsers, Devices, WordPress, Themes & Plugins. Milli Kay Designs is not responsible for any disruption, loss of data, or inc.
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Website Project Alterations
In some instances clients opt for additional website alterations during the course of the planning, design & development of their website (such as additional pages or additional functionality etc). This is totally fine as Milli Kay Designs understands the fluidity of projects where there are many stakeholders involved. Whenever this occurs, Milli Kay Designs will always notify clients about the impact of any extra costs for full transparency. Upon website approval, Milli Kay Designs will invoice the client for any additional alterations agreed to during the website project.
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Cancellation
In the case of unforeseen client cancellation: 1) Milli Kay Designs will provide a refund less the establishment fee if cancelled within 30 days of payment & prior to a website planning meeting. OR 2) No refund will be provided if the cancellation occurs after the website planning meeting.
Phone & Email Support
Milli Kay Designs clients have exclusive access to phone and email support. Support is measured via our time tracking system in 5 minute increments and is limited to the hours specified in each website hosting, support & maintenance plan. We understand some clients require more phone & email support than others, so If the allocated support hours are exceeded, clients will be notified and any additional support will be charged in 15 minute increments at our current hourly rate, billed quarterly upon use. The allocated support hours for every client is re-started on the 1st January each year. Support is offered between 9am to 8pm Mondays to Fridays and is exclusive for Milli Kay Designs clients. Support is not available on Public Holidays or over the annual Christmas closed period. During peak times, there may be a 24-48hr response time for any support.
Website Bugs/Fixes
Occasionally a website may appear broken as a result of software updates (WordPress, Theme & Plugins) or by other means such as user, browser, desktop & device error. Milli Kay Designs will work to fix all website bugs including performing additional updates & troubleshooting by contacting website & email hosting providers, WordPress and theme & plugin authors. Support time for bug fixes will be deducted from the yearly support allowance for each client. Milli Kay Designs cannot provide unlimited bug fixes as Milli Kay Designs is not responsible for the development & maintenance of WordPress, Elegant Themes & the various plugins being used to operate each website.
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Website Access
Milli Kay Designs clients are granted Editor level access to their websites enabling them the ability to easily add / edit / delete pages or content. Milli Kay Designs remains as the sole Administrator for the website. For security reasons, unless requested in writing, KC Web Design does not grant Administrator or FTP/cPanel access to clients or 3rd parties as Milli Kay Designs cannot warrant or guarantee any work performed by 3rd parties. Milli Kay Designs is not responsible for any loss or damage to the website, backups or database once Administrator access has been given.
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Domain Name Ownership
Whilst Milli Kay Design manages the domain names for many of our clients, legally each and every domain name remains the property of our clients who are the rightful ABN/ACN holders of their business. Should any client wish to be released, Milli Kay Designs agrees to assist in releasing the domain name(s) free of charge.
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Review of Services
Milli Kay Designs reserve the right to perform annual reviews of its services and prices. In case of any change, Milli Kay Designs will notify clients prior to new services and prices being implemented the following month.
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Release of Website
Milli Kay Designs requires 30 days notice should a client request to cancel or release their website. Upon request, clients are required to acknowledge the transfer of responsibilities and termination of ongoing web hosting services & support upon release. Once agreed, Milli Kay Designs will provide client the EPP code required to transfer the domain name, and remove all premium plugin licenses & associated tools and backup the website (core & database files) and provide client a downloadable link via FTP. Once provided, client has a 30 day window to set up new website hosting, arrange transfer of their domain and engage the services of a web developer to perform the website migration. Milli Kay Designs is not responsible for the migration of the website, or the setup of email addresses and forwarders on the new servers, all of which are the responsibility of the client. After 30 days, Milli Kay Designs will remove website from its server and cancel all services. Milli Kay Designs is not responsible for any loss of data during this process.
Privacy Policy
At Milli Kay Designs, accessible from millikaydesigns.com, one of our main priorities is the privacy of our visitors.
This Privacy Policy document contains types of information that is collected and recorded by Milli Kay Designs and how we use it.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.
This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Milli Kay Designs. This policy is not applicable to any information collected offline or via channels other than this website.
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Consent
By using our website, you hereby consent to our Privacy Policy and agree to its terms.
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Information we collect
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information. If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide. When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.
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How we use your information
We use the information we collect in various ways, including to:
Provide, operate, and maintain our website
Improve, personalize, and expand our website
Understand and analyze how you use our website
Develop new products, services, features, and functionality
Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
Send you emails
Find and prevent fraud
Log Files
Milli Kay Designs follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analysing trends, administering the site, tracking users' movement on the website, and gathering demographic information.
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Cookies and Web Beacons
Like any other website, Milli Kay Designs uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.
Google DoubleClick DART Cookie
Google is one of a third-party vendor on our site. It also uses cookies, known as DART cookies, to serve ads to our site visitors based upon their visit to www.website.com and other sites on the internet. However, visitors may choose to decline the use of DART cookies by visiting the Google ad and content network Privacy Policy at the following URL – https://policies.google.com/technologies/ads
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Our Advertising Partners
Some of advertisers on our site may use cookies and web beacons. Our advertising partners are listed below. Each of our advertising partners has their own Privacy Policy for their policies on user data. For easier access, we hyperlinked to their Privacy Policies below.
Google https://policies.google.com/technologies/ads
Advertising Partners Privacy Policies
You may consult this list to find the Privacy Policy for each of the advertising partners of Milli Kay Designs.
Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Milli Kay Designs, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.
Note that Milli Kay Designs has no access to or control over these cookies that are used by third-party advertisers.
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Third Party Privacy Policies
Milli Kay Designs' Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.
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CCPA Privacy Rights (Do Not Sell My Personal Information)
Under the CCPA, among other rights, California consumers have the right to:
Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
Request that a business delete any personal data about the consumer that a business has collected.
Request that a business that sells a consumer's personal data, not sell the consumer's personal data.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
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GDPR Data Protection Rights
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions. If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
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Children's Information
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
Milli Kay Designs does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.